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Uncommon service : how to win by putting customers at the core of your business /

Main Author: Frei, Frances.
Other Authors: Morriss, Anne.
Format: Book
Language: English
Published: Boston, Mass. : Harvard Business Review Press, 2012
Contents: Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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Library Location Call Number Status
Neenah Adult Nonfiction 658.812 F881u Available
Menasha Adult Nonfiction 658.012 F86u Available
Oshkosh Adult Nonfiction 658.812 F862u Available