Uncommon service : how to win by putting customers at the core of your business /
| Main Author: | Frei, Frances. |
|---|---|
| Other Authors: | Morriss, Anne. |
| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass. : Harvard Business Review Press, 2012 |
| Subjects: | |
| Contents: | Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger. |
Place a Hold
| Library | Location | Call Number | Status |
|---|---|---|---|
| Neenah | Adult Nonfiction | 658.812 F881u | Available |
| Menasha | Adult Nonfiction | 658.012 F86u | Available |
| Oshkosh | Adult Nonfiction | 658.812 F862u | Available |